Register now for O11yCon 2026. Get early bird rates until April 28th.Register now
Blog

Meet the Author

Douglas Soo

Douglas Soo

Staff Software Engineer

Doug has spent 20 years working at various small startups in San Francisco, in areas including computer graphics, virtual worlds, video streaming, and now Honeycomb. He likes making the world a better and more interesting place.

Explore Author's Blog

Uncertainty and Change Are Everywhere in Software Development
April 9, 2026

Uncertainty and Change Are Everywhere in Software Development

The following is what I’ve come to as a set of theory and practice for adapting to what is, and continues to be, one of the most rapid changes to how work is done in arguably any career. It’s worth noting that none of this is predicated on whether you are an AI believer or a skeptic. Even if you believe that 90% of what people are claiming about AI is just hype, the remaining 10% still has the ability to radically change what it means to be a software developer.

AI & LLMs
refresh-queries-marked-up
May 8, 2019

Anatomy of a Cascading Failure

In Caches Are Good, Except When They Are Bad, we identified four separate problems that combined together to cause a cascading failure in our API servers. This followup post goes over them in detail,…

Dogfooding
Software Engineering
logo-metaimg
May 1, 2019

Incident Review: Caches are Good, Except When They Are Bad

Between Wednesday, April 17th and Friday, April 26th, Honeycomb had four separate periods of downtime affecting the Honeycomb API, resulting in approximately 38 minutes of total downtime. At Honeycomb, we believe that visibility into…

Dogfooding
Software Engineering