Honeycomb Support


Our team of knowledgeable support engineers is on deck as your trusted partner in observability, so please don’t hesitate to get in touch! In addition to solving issues and removing blockers to your progress, we’re happy to answer questions and take in any feedback about your experience with Honeycomb.

Support availability:

North America: 9:00 a.m. to 5:00 p.m. PDT/PST on business days, excluding holidays.
EMEA: 9:00 a.m. to 5:00 p.m. GMT/BST on business days, excluding holidays.

Reach out to us in the following ways:

  • Via the Honeycomb Support portal, where you can also check the status of your tickets and make updates to them
  • In-app, via the Account → Contact Us menu options in the left-hand sidebar
  • Via email at support@honeycomb.io.

Support tiers

Each Honeycomb plan offers different levels of support. Visit the Pricing page to learn more about the different Honeycomb plans and find the right fit for your team’s needs.

More ways to get help