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Valerie Silverthorne
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Incident Management Steps and Best Practices
Incident management is the way an organization reacts to any kind of outage (security, broken code, severe weather, or anything that’s disruptive to customer service). Incidents are inherently fraught, not just because they’re time consuming and costly, but because they can potentially poison the well with customers, investors, and even partners.
5 Ways to Increase Release Velocity with Observability
The pressure on today’s development teams is real: innovate, release quickly, and then do it all again, only faster. Is it any surprise that studies are showing 83% of software developers are feeling burnout? We’re here to remind you that it doesn’t have to be this way.
5 Ways Honeycomb Saves Time, Money, and Sanity
If debugging has sucked the soul out of your engineers, we’ve got the answer: event-based observability. Instead of spending hours and resources trying to find out why an alert is sounding, event-based observability can quickly surface the correct cause of any issue. Here are five concrete ways teams can save time, money, and sanity using Honeycomb’s event-based approach to observability.
Errors Got You Down? Honeycomb and OpenTelemetry are Here to Help
It’s 5:00 pm on a Friday. You’re wrapping up work, ready to head into the weekend, when one of your high-value customers Slacks you that something’s not right. Requests to their service are randomly timing out and nobody can figure out what’s causing it, so they’re looking to your team for help. You sigh as you know it’s one of those all-hands-on-deck situations, so you dig out your phone and type the “going to miss dinner” text. The team places an order for takeout (a small perk of staying late: expensing dinner) and digs into what’s happening.
The Case for SLOs
With one key practice, it’s possible to help your engineers sleep more, reduce friction between engineering and management, and simplify your monitoring to save money. No, really. We’re here to make the case that setting service level objectives (SLOs) is the game changer your team has been looking for.