Destination: Scale 2021

You're probably familiar with the concept of real user monitoring (RUM) and how it's used to monitor websites or mobile applications. If not, here's the short version: RUM requires telemetry data, which is generated by an SDK that you import into your web or mobile application. These SDKs then hook into the JS runtime, the browser itself, or various system APIs in order to measure performance. These SDKs are usually pretty optimized for both speed and size—you don't want the dependency that tells you how fast or slow your application is to impact your application speed, after all.

Relying on their traditional observability 1.0 tool, Pax8 faced hurdles in fostering a culture of ownership and curiosity due to user-based pricing limitations and an impending steep price increase.