Announcing Honeycomb Support Business Hours in Europe

Earlier this year, Honeycomb announced the launch of data residency in Europe. To meet the growing needs of our customers in the region, we are delighted to announce new Honeycomb Support business hours.

Previously, our business hours were 9:00 a.m. to 5:00 p.m. PDT/PST, on business days, excluding holidays. Honeycomb Support will now be available 9:00 a.m. to 5:00 p.m. GMT/BST on business days. This additional availability will begin on May 20th, 2024.

Our team of knowledgeable support engineers is on deck as your trusted partner in observability, so please don’t hesitate to get in touch! In addition to solving issues and removing blockers to your progress, we’re happy to answer questions and take in any feedback about your experience with Honeycomb. Reach out to us in the following ways:

• Via the Honeycomb Support portal, where you can also check the status of your tickets and make updates to them
• In-app, via the Account → Contact Us menu options in the left-hand sidebar
• Via email at support@honeycomb.io.

For a detailed breakdown of the technical support available to each Honeycomb plan, please visit our pricing page at honeycomb.io/pricing.

Looking for more ways to advance with Honeycomb?

• Honeycomb Documentation: Read our thorough technical documentation
• Honeycomb Academy: Learn from our customer education team’s repository of courses, trainings, and workshops
• Pollinators: Connect with the Honeycomb community in Slack
• Honeycomb Support Knowledge Base: Find answers to common questions and get account assistance
• Observability Office Hours: Book time with our developer advocates to chat about Honeycomb—and broader observability topics.

FAQ

Do these additional Honeycomb Support business hours impact Honeycomb’s pricing?

The availability of these new business hours does not impact pricing on any Honeycomb plan, in any region.

Do the additional Honeycomb Support business hours change the level of technical support I will receive?

The levels of technical support are based on your Honeycomb plan and do not change as a result of the additional hours of availability for Honeycomb Support. Details on Honeycomb plans can be found at honeycomb.io/pricing.

Do the levels of technical support offered differ based on region or data instance?

The levels of technical support remain the same across regions and data instances. For details, please check out honeycomb.io/pricing.

Does my data need to be on Honeycomb’s EU instance to be eligible to submit tickets during these new business hours?

No. Anyone may contact Honeycomb Support at any time. The next available support engineer will be in touch!

Get started today

Interested in European data residency? We encourage you to reach out to a sales representative to get the process started. We’ll offer a self-serve option in the future, but in the meantime, talking with sales is the best way to begin.