Our customers
Discover how the world's top engineering teams use Honeycomb to see everything and solve anything.
Onboarding Honeycomb was seamless. We're using the standards that exist. We're labeling things in a way that's consistent.
We didn't have to change anything in our infrastructure to start leveraging what Honeycomb has to offer.
1 week → 5 mins
Week-long investigations became 5 minute Slack conversations
5
Critical issues caught before customer impact
Bottom line benefits
79%
Faster to respond to and remediate
45%
Reduced number of unplanned outages
42%
Higher DevOps team productivity reported
Customer Stories
"Whenever a user clicks on a trace, they can see that whole workflow. With Honeycomb, we know exactly what part of the trace or where in our system is slowing that user down. If there are errors, we know exactly where they are."
"Honeycomb is like a Homeaglow for software engineers. The mental load is lighter. If something goes wrong, we will know, and we can fix it fast."
We were so focused on Fin’s latency that we lost touch with our own business by incurring extra operational cost. Luckily, thanks to the great tracing we already had, we were able to identify and fix the issue. To validate our fixes, we used the same query that Finance was using to quantify the extra LLM cost. We were happy to observe the LLM waste % going down, confirming our fix.
Kesha Mykhailov
Staff Product Engineer, Intercom
See why the world’s leading brands are using Honeycomb.
Scribe Cuts Debugging Time to 5 Minutes and Reduces Observability Costs by 75%
AI documentation platform Scribe replaced an inflexible observability stack with Honeycomb to regain control over cost, debugging speed, and engineering confidence. The shift enabled full end-to-end tracing, faster incident resolution, and an observability-first development culture.
Honeycomb Observability Day SF - Kesha Mykhailov, Fin.ai: Human-Centric Observability in AI Systems
Empathy is one of the superpowers of modern engineering teams, especially when building tools that interact with humans. This talk by Kesha Mykhailov tells the story of Fin, Intercom's Customer Support AI agent, and how they transformed their approach to Fin's observability.
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Talk to our team to arrange a custom demo or for help finding the right plan.