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Posts by Rebecca Carter

Customer Stories  

Jack Henry Incorporates BubbleUp and Honeycomb’s New Service Map to Quickly Debug Issues and Get Ahead of Customer Latency

We sat down with user Zach McCoy, Principal Staff Engineer at Jack Henry, in a recent technical session and learned more about how they are...

Customer Stories   Observability  

Customer Story: Intercom Reduces MTTWTF With Observability and Distributed Tracing

Intercom’s mission is to build better communication between businesses and their customers. With that in mind, they began their journey away from metrics alone and...