Blog

Posts by Rebecca Carter

Tracing   Customer Stories  

How Coveo Reduced User Latency and Mean Time to Resolution with Honeycomb Observability

When you’re just getting started with observability, a proof of concept (POC) can be exactly what you need to see the positive impact of this...

Tracing  

How 3 Companies Implemented Distributed Tracing for Better Insight into Their Systems

Distributed tracing enables you to monitor and observe requests as they flow through your distributed systems to understand whether these requests are behaving properly. You...

Customer Stories  

How CCP Games Used Honeycomb to Modernize and Migrate its Codebase

Imagine a universe in which a massively multiplayer online role-playing game (MMORPG) sets Guinness World Records for the size of its online space battles—and that...

Customer Stories  

SumUp Uses Honeycomb to Improve Service Quality and Strengthen Customer Loyalty

Growing pains can be a natural consequence of meteoric success. We were reminded of that in our recent panel discussion with SumUp’s observability engineering lead,...

Product Updates   Debugging  

Get the Big Picture: Learn How to Visually Debug Your Systems with Service Map—Now Available in Sandbox

Honeycomb’s Service Map gives you the unique capability to filter by both services and traces so you can generate maps that isolate very specific areas...

Customer Stories  

Jack Henry Incorporates BubbleUp and Honeycomb’s New Service Map to Quickly Debug Issues and Get Ahead of Customer Latency

We sat down with user Zach McCoy, Principal Staff Engineer at Jack Henry, in a recent technical session and learned more about how they are...

Observability   Customer Stories  

Customer Story: Intercom Reduces MTTWTF With Observability and Distributed Tracing

Intercom’s mission is to build better communication between businesses and their customers. With that in mind, they began their journey away from metrics alone and...