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Ask Miss O11y: Is the OpenTelemetry Collector useful?

By Martin Thwaites  |   Last modified on May 19, 2022

Dear Miss O11y,

I’ve been told I need to use the OpenTelemetry Collector, but I have no idea what it is, or why I need it? Should I be using it? What value does it add? What the hell am I missing?


That is a perfectly valid mental state to be in when looking at the OpenTelemetry Collector. As an OpenTelemetry community, we’ve not done a superb job at explaining when, where, and why it adds value to your deployment infrastructure. The great news is, we’re working on better docs, better configuration, and better information on best practices. This will take some time, so let me outline some of that here.

TL;DR Collectors are really useful if you’re running a lot of services, or want to centralize and control your configs and telemetry processing. Not using a collector is a perfectly valid choice, and there will be no adverse effects from excluding it from your design.

What is the OpenTelemetry Collector?

At a very high level, the Collector is something that you can deploy as a service in your infrastructure. The OpenTelemetry Collector runs as a service, and by that I mean you can run it on a virtual machine (VM), run it with your workload (as a separate process), or a container, it’s up to you.

You can choose to run it next to your application (in a sidecar in a Kubernetes Pod for instance), or you could run it in a central network place. The decision will be based on what you want to get out of it.

There are two “modes” in the OpenTelemetry Docs (Agent and Gateway), however, the only difference here is conceptual in that it’s running next to each deployment of your application (Agent) or in a central place for multiple services to send their traces to (Gateway). In both modes, the service accepts or scrapes data from a service or services, and forwards that onto an exporter.

What value does it add?

The Collector can provide a few features that can be very useful.

  • Centralizing config: When you’re sending data to a third party, you’ll be putting secrets like API Keys into config files. Having those in a central location so they can be updated and cycled in one place is definitely a benefit in a lot of environments.
  • Centralizing egress: In some secure networks, individual services will be limited in their ability to connect to the internet, and will likely be filtered/monitored. Putting an OpenTelemetry Collector instance in place will allow all internal services to send to an internal location, then that service can forward to your third-party observability tool like Honeycomb.
  • Filtering/securing trace/span data: If you’re worried about the egress of your tracing data including some personal or private information, the collector can provide a central point to redact that data before it leaves your environment. This is done using something called a “Processor” in the collector, and specifically, the Redaction Processor which is part of the add-ons for the Collector.
  • Sync application performance: If you’re using an OpenTelemetry integration that relies on synchronous sending of trace data, the latency of the endpoint can impact your response times. If you use a Collector close to your application (e.g.a Sidecar in Kubernetes) you can eliminate that as the Collector will take the request immediately, and then forward on the spans and metrics from there.
  • Telemetry enrichment: Having a central point in your infrastructure that can add additional metadata to your telemetry entries can be powerful. Adding attributes such as cloud region/availability zones, or Pod information like Namespaces in Kubernetes using the Collector ensures that the engineers don’t need to care about where the application is hosted.

Should I add it?

This is entirely your choice. It’s valid to send data directly to your observability product from your application, it’s equally valid to send it through a Collector instance. It’s all about tailoring things to what’s important to you, and working with the trade-offs of more things to manage, vs. more places to config.

If you’re still not sure, I encourage you to book office hours with one of our developer advocates to chat more about what might be right for you! 


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