Blog

Category: Customer Stories

Customer Stories   Observability  

Customer Story: Intercom Reduces MTTWTF With Observability and Distributed Tracing

Intercom’s mission is to build better communication between businesses and their customers. With that in mind, they began their journey away from metrics alone and...

Customer Stories   Featured  

Building a Resilient System: Our Journey to Observability at Intercom

At Intercom, we focus on customer experience above all—our service’s availability and performance is our top priority. That requires a strong culture of observability across...

Customer Stories   Instrumentation  

Discord Bot Part 2: More Observability

This guest blog post from Chris Gardner is part two of his series on using Honeycomb while developing his Discord bot. It was originally posted...

Customer Stories   Instrumentation  

Discord Bot Part 1: Getting started the right way

This is a guest blog post from Chris Gardner, originally posted on his personal blog. I’ve recently started working on a new project to build...

Customer Stories   Instrumentation  

A User Journey: Setting Up the Node Beeline on Lambda

Nic Wise at Tend Health recently wrote a series of blog posts exploring how they moved away from logs and metrics, toward adopting observability with...

Customer Stories   Service Level Objectives  

Outreach Engages Their Production Code with Honeycomb

Outreach is the number one sales engagement platform with the largest customer base and industry-leading usage. Outreach helps companies dramatically increase productivity and drive smarter,...

Customer Stories   Guests   Tracing  

Logs and Traces: Two Houses Unalike in Dignity

With Honeycomb, the engineering team at IMO was able to find hidden architectural issues that were previously obscured in their logs, generating new insights that...

Customer Stories   Observability  

Spread the Love: Appreciating Our Pollinators Community

Have you heard the buzz about observability with Honeycomb 🐝? It’s the best tool on the market for observing your systems in real time to...

Customer Stories   Observability   Software Engineering  

Bees Working Together: How ecobee’s Engineers Adopted Honeycomb

At ecobee, adopting Honeycomb started as a grassroots effort. Engineers signed up for the free tier and quickly started sharing insights with teammates. When it...

Customer Stories   Debugging   Guests  

Using Honeycomb to Investigate a Redis Connection Leak

This is a guest post by Alex Vondrak, Senior Platform Engineer at true[X]. This is the story of how I used Honeycomb to troubleshoot redis/redis-rb#924...

Customer Stories   Instrumentation   Observability  

Logging tool no more: Observability sheds light on Dark’s business growth and helps their customers scale

Dark is a programming language and platform that enables building serverless backends. There’s no infra, framework or deployment nightmares. It’s a new paradigm in software...

Customer Stories   HoneyBytes   Observability  

HoneyByte: Make a Beeline Toward Observability Just Like DEV’s Molly Struve

“When things broke,” Molly explained, “you’re mad scrambling—jumping from website to website to website, trying to put the pieces together.” Molly was able to use...