Blog

Category: Customer Stories

Observability   Customer Stories  

Flight to Success: Birdie's DevOps Evolution Fueled by Observability Insights

Birdie’s platform is a complex software system that covers a lot of ground—from care management and rostering to HR and finance. To ensure the platform...

Debugging   Customer Stories  

ShipHero's Observability Journey to Seamless Software Debugging

Committed to timely service, ShipHero recognizes that the seamless performance of its software is paramount to customer satisfaction. To maintain this high standard, the development...

Tracing   Customer Stories  

Start with Traces, not with Logs: How Honeycomb Helped Massdriver Reduce Alert Fatigue

Before Massdriver, Dave worked in product engineering where he was constantly bogged down with DevOps toil. He spent his time doing everything except what he...

Observability   Customer Stories  

Reducing Mean Time to Diagnosis: How Salary Finance Uses Honeycomb to Ask the Right Questions

Salary Finance is a UK-based financial well-being employee benefit program. Over the last seven years, the company grew from a startup to a scaleup, earning...

Customer Stories  

How FireHydrant Implemented Honeycomb to Streamline Their Migration to Kubernetes

Kubernetes helps teams of all sizes optimize their microservices architecture by enabling seamless automated containerized app deployment, easy scalability, and efficient operations. But Kubernetes also...

Tracing   Customer Stories  

How Coveo Reduced User Latency and Mean Time to Resolution with Honeycomb Observability

When you’re just getting started with observability, a proof of concept (POC) can be exactly what you need to see the positive impact of this...

Customer Stories  

How CCP Games Used Honeycomb to Modernize and Migrate its Codebase

Imagine a universe in which a massively multiplayer online role-playing game (MMORPG) sets Guinness World Records for the size of its online space battles—and that...

Customer Stories  

SumUp Uses Honeycomb to Improve Service Quality and Strengthen Customer Loyalty

Growing pains can be a natural consequence of meteoric success. We were reminded of that in our recent panel discussion with SumUp’s observability engineering lead,...

Customer Stories  

Jack Henry Incorporates BubbleUp and Honeycomb’s New Service Map to Quickly Debug Issues and Get Ahead of Customer Latency

We sat down with user Zach McCoy, Principal Staff Engineer at Jack Henry, in a recent technical session and learned more about how they are...

Observability   Customer Stories  

NS1 Implements Honeycomb to Democratize Their Code and Spark Customer Joy

The line from observability to customer joy is straighter than you think. We recently learned this from NS1, a managed DNS provider and Honeycomb customer,...

Observability   Customer Stories  

Customer Story: Intercom Reduces MTTWTF With Observability and Distributed Tracing

Intercom’s mission is to build better communication between businesses and their customers. With that in mind, they began their journey away from metrics alone and...

Featured   Customer Stories  

Building a Resilient System: Our Journey to Observability at Intercom

At Intercom, we focus on customer experience above all—our service’s availability and performance is our top priority. That requires a strong culture of observability across...

Instrumentation   Customer Stories  

Discord Bot Part 2: More Observability

This guest blog post from Chris Gardner is part two of his series on using Honeycomb while developing his Discord bot. It was originally posted...

Instrumentation   Customer Stories  

Discord Bot Part 1: Getting started the right way

This is a guest blog post from Chris Gardner, originally posted on his personal blog. I’ve recently started working on a new project to build...

Instrumentation   Customer Stories  

A User Journey: Setting Up the Node Beeline on Lambda

Nic Wise at Tend Health recently wrote a series of blog posts exploring how they moved away from logs and metrics, toward adopting observability with...

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