| Name |
Purpose |
Entity Country |
| Amazon Web Services |
Cloud service provider – Customer may designate data residency upon signup. |
US, EU |
| Sendgrid |
Transactional emails and alerts |
US |
| Census (Sutro Labs Inc.) |
Part of our Business Intelligence stack, performs ETL services |
US |
| dbt Labs |
Part of our Business Intelligence stack, performs ETL services |
US |
| Fivetran |
Part of our Business Intelligence stack, performs ETL services |
US |
| Freshworks |
Support Ticketing system. NOTE this vendor is only considered a subprocessor IF you provide telemetry data containing PII when submitting a customer support request ticket. |
US |
| Mode Analytics |
Part of our Business Intelligence stack, provides reporting services |
US |
| Salesforce |
Customer Relationship Management |
US |
| Snowflake |
Part of our Business Intelligence stack, provides Data Warehousing services |
US |
| Gong.io |
Sales conversation and revenue intelligence platform. NOTE this vendor is only considered a subprocessor IF you provide telemetry data containing PII on a recorded call with us. |
US |
| Google |
Google Workspaces (Gmail, Google Docs, etc) |
US |
| Asana |
Project Management |
US |
| Fullstory |
User Experience Analytics |
US, DE, CA |
| Zapier |
Workflow Automation |
US |
| OpenAI |
Optional subprocessor. OpenAI provides the LLM backing the Honeycomb Query Assistant. While Honeycomb does not automatically send any personal data or customer telemetry to OpenAI, Honeycomb customers may choose to enter personal data into their Query Assistant requests, which would cause Honeycomb to transmit this data to the OpenAI API. Learn more: https://www.honeycomb.io/ai-terms |
US |
| ProductBoard |
Customer feedback and roadmapping |
US |
| Dovetail |
User research and customer feedback software for the analysis, organization, and storage of research and feedback artifacts |
AUS |
| Zoom |
Virtual Meetings and Collaboration |
US |
| Pylon
|
Support Ticketing system. NOTE this vendor is only considered a subprocessor IF you provide telemetry data containing PII when submitting a customer support request ticket. |
US |
| Pagerduty (Jeli) |
Incident tracking and response |
US |
