Honeycomb Subprocessors

Subprocessors for US and EU Honeycomb product

Name Purpose Entity Country
Amazon Web Services Cloud service provider – Customer may designate data residency upon signup. US, EU
Sendgrid Transactional emails and alerts US
Census (Sutro Labs Inc.) Part of our Business Intelligence stack, performs ETL services US
dbt Labs Part of our Business Intelligence stack, performs ETL services US
Fivetran Part of our Business Intelligence stack, performs ETL services US
Freshworks Support Ticketing system. NOTE this vendor is only considered a subprocessor IF you provide telemetry data containing PII when submitting a customer support request ticket. US
Mode Analytics Part of our Business Intelligence stack, provides reporting services US
Salesforce Customer Relationship Management US
Snowflake Part of our Business Intelligence stack, provides Data Warehousing services US
Gong.io Sales conversation and revenue intelligence platform. NOTE this vendor is only considered a subprocessor IF you provide telemetry data containing PII on a recorded call with us. US
Google Google Workspaces (Gmail, Google Docs, etc) US
Asana Project Management US
Fullstory User Experience Analytics US, DE, CA
Zapier Workflow Automation US
OpenAI Optional subprocessor. OpenAI provides the LLM backing the Honeycomb Query Assistant. While Honeycomb does not automatically send any personal data or customer telemetry to OpenAI, Honeycomb customers may choose to enter personal data into their Query Assistant requests, which would cause Honeycomb to transmit this data to the OpenAI API. Learn more: https://www.honeycomb.io/ai-terms US
ProductBoard Customer feedback and roadmapping US