Honeycomb Innovation Week: Charity and Dormain - Agents on Your Team

Charity Majors says the real goal of AI SRE should be spending less time firefighting and more time building, with agents having access to rich, relationship-preserving data like traces and wide events rather than pre-aggregated metrics and logs. Trust in agents should be earned in stages, from suggestions to wider autonomy. Team Agents organize work around goals, with humans still owning accountability and the judgment about what needs to be done.