Blog

Category: Customer Stories

Customer Stories  

SumUp Uses Honeycomb to Improve Service Quality and Strengthen Customer Loyalty

Growing pains can be a natural consequence of meteoric success. We were reminded of that in our recent panel discussion with SumUp’s observability engineering lead,...

Customer Stories  

Jack Henry Incorporates BubbleUp and Honeycomb’s New Service Map to Quickly Debug Issues and Get Ahead of Customer Latency

We sat down with user Zach McCoy, Principal Staff Engineer at Jack Henry, in a recent technical session and learned more about how they are...

Observability   Customer Stories  

NS1 Implements Honeycomb to Democratize Their Code and Spark Customer Joy

The line from observability to customer joy is straighter than you think. We recently learned this from NS1, a managed DNS provider and Honeycomb customer,...

Observability   Customer Stories  

Customer Story: Intercom Reduces MTTWTF With Observability and Distributed Tracing

Intercom’s mission is to build better communication between businesses and their customers. With that in mind, they began their journey away from metrics alone and...

Featured   Customer Stories  

Building a Resilient System: Our Journey to Observability at Intercom

At Intercom, we focus on customer experience above all—our service’s availability and performance is our top priority. That requires a strong culture of observability across...

Instrumentation   Customer Stories  

Discord Bot Part 2: More Observability

This guest blog post from Chris Gardner is part two of his series on using Honeycomb while developing his Discord bot. It was originally posted...

Instrumentation   Customer Stories  

Discord Bot Part 1: Getting started the right way

This is a guest blog post from Chris Gardner, originally posted on his personal blog. I’ve recently started working on a new project to build...

Instrumentation   Customer Stories  

A User Journey: Setting Up the Node Beeline on Lambda

Nic Wise at Tend Health recently wrote a series of blog posts exploring how they moved away from logs and metrics, toward adopting observability with...

Service Level Objectives   Customer Stories  

Outreach Engages Their Production Code with Honeycomb

Outreach is the number one sales engagement platform with the largest customer base and industry-leading usage. Outreach helps companies dramatically increase productivity and drive smarter,...

Tracing   Guests   Customer Stories  

Logs and Traces: Two Houses Unalike in Dignity

With Honeycomb, the engineering team at IMO was able to find hidden architectural issues that were previously obscured in their logs, generating new insights that...

Observability   Customer Stories  

Spread the Love: Appreciating Our Pollinators Community

Have you heard the buzz about observability with Honeycomb 🐝? It’s the best tool on the market for observing your systems in real time to...

Software Engineering   Observability   Customer Stories  

Bees Working Together: How ecobee’s Engineers Adopted Honeycomb

At ecobee, adopting Honeycomb started as a grassroots effort. Engineers signed up for the free tier and quickly started sharing insights with teammates. When it...

Guests   Debugging   Customer Stories  

Using Honeycomb to Investigate a Redis Connection Leak

This is a guest post by Alex Vondrak, Senior Platform Engineer at true[X]. This is the story of how I used Honeycomb to troubleshoot redis/redis-rb#924...

Observability   Instrumentation   Customer Stories  

Logging tool no more: Observability sheds light on Dark’s business growth and helps their customers scale

Dark is a programming language and platform that enables building serverless backends. There’s no infra, framework or deployment nightmares. It’s a new paradigm in software...

Observability   HoneyBytes   Customer Stories  

HoneyByte: Make a Beeline Toward Observability Just Like DEV’s Molly Struve

“When things broke,” Molly explained, “you’re mad scrambling—jumping from website to website to website, trying to put the pieces together.” Molly was able to use...

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