Ep. #61, What Comes After o11y with Heidi Waterhouse of Sym
Jessica Kerr and Martin Thwaites talk with Heidi Waterhouse of Sym about what comes after observability: systems that can tell you they are unwell rather than only that they are broken, and where machine learning helps.
Details
On episode 61 of O11ycast, Jessica Kerr and Martin Thwaites are joined by Heidi Waterhouse of Sym. The conversation takes proprioception and interoception, the bodily senses that tell you where you are and how you feel, as a model for what might come after observability: systems that can report being merely unwell rather than waiting to break outright. They also weigh where machine learning genuinely helps, and where pattern matching stops short of explaining cause.
Heidi Waterhouse advises Sym on marketing, working with the team on messaging, customer targeting, and where the product goes next. Before that she spent years as principal developer advocate at LaunchDarkly.
Show notes are available on Heavybit.