Service Level Objectives Measure Your Success

Engineering and business teams now speak the same language

What’s important to your business is what matters to your customers. How much monthly downtime can you tolerate?

What performance impact can you withstand before it negatively affects users. Define it, measure it, validate and adjust.

Make decisions and back them up with real data. Proactively track your SLOs to inform how urgent an issue is. Preserve and prioritize engineer time. Adjust error budget tolerance and definitions to meet your changing business goals.

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Know exactly how production is doing, right away

When you’re wondering if your business goals are being met, the last thing you want to do is wait for more data.

Honeycomb SLO calculates your past performance immediately–no need to spend a month or more getting an understanding of what your world looks like.

Learn more from the SLO docs

SLI, SLO, SLA -- What's the difference & what matters?

An SLI is a service-level indicator. It’s a way of expressing whether your system is succeeding at meeting your goals.

The SLO is the service level objective, which states how often the SLI must succeed over a given time period.

An SLA is a Service Level Agreement, which is a formal contract typically made with an (internal or external) customer regarding outcomes around delivery of the SLO.

With clear SLOs you make clear and accurate statements about the impact of both production incidents and development activities on your overall quality of service.

Honeycomb SLOs give you the ability to create unique SLIs that make up the total SLO budget for a particular timeframe. You proactively track exactly where you stand at any point and everyone knows.

Keep alerts useful & prioritize workload

Set thresholds in advance and avoid over alerting the team. Reduce burn-out and determine what to focus resources on based on how well the system is behaving within a specific timeframe.

Honeycomb SLOs help engineers prioritize work more efficiently because everyone knows where they stand by viewing the budget burn-down chart. See if an area needs special attention right now or if it can wait. With error budget and burn-down charts visible to all teams including product management and business stakeholders, everyone has a common language and a solid understanding of the workload it takes to maintain those SLOs.

If your team is wondering whether to spend time on system reliability or new features, they now know because SLOs tell you. No more guessing, or reacting to whoever complains the loudest … budget your time and (save your sanity) by using Honeycomb SLOs.

Know exactly what is using up your error budget

Your Error Budget is the total number of failures tolerated by your SLO. When errors spike, there’s no need to run queries to figure out what happened and where to look to fix it: BubbleUp heatmaps are integrated directly into the SLO UI to show you exactly what events are eating into your budget so you can stop it, fast.

 

Ready to take the next step toward Production Excellence?

Production Excellence means that the entire team knows what the goals are and how well you’re meeting them.

Work with Honeycomb experts and learn how to set SLIs to develop agreed-upon team SLOs. Onboard in a matter of hours.

Note: You need an annual Honeycomb license to access SLOs.

Contact us to get started