Making the Case: The Business Value of Observability



Welcome to The Authors’ Cut Series

How do you spread a culture of observability, and make the case to invest time and money on observability tooling? In this session, we unpack how to understand where you are on the observability maturity curve, build the business case for reaching higher levels of production excellence, and get widespread organizational support to make observability a core organizational practice. Based on independent research with Honeycomb customers, explore how observability contributed to incremental revenue from better uptime and performance, and cost savings from faster debugging, avoided incidents, and reduced developer burnout and attrition.

For the book lovers, we cover concepts in:

- The Business Case for Observability. Why leaders can be confident that observability is having a positive impact on their teams – TTR, TTD, and more. (Chapter 19)
- Observability’s Stakeholders and Allies. Why engineering should not go at this alone and how to create allies in test engineering, customer success, sales, and product based on how observability benefits them. (Chapter 20)
- The Observability Maturity Model. Here are the 2 key stakeholders and 5 key use cases in our maturity model, formalizing everything from the book into a nice neat bow. (Chapter 21)

About This Series

Welcome to The Authors’ Cut series. In writing the O’Reilly Observability Engineering book, our goal is to help you achieve production excellence, based on our experiences building and operating commercial SaaS products at scale, and as creators of observability tooling for high-performance engineering teams. These are sessions led by authors Charity Majors, Liz Fong-Jones, and George Miranda where they discuss concepts in the book, see how to apply them in Honeycomb, and give advice on strategy and implementation in your world.