Learn How SumUp Implemented SLOs to Mitigate User Outages and Reduce Customer Churn
Blake Irvin and Matouš Dzivjak from SumUp’s Software Engineering team, Honeycomb Solution Architect Michael Sickles and Account Executive Nathan Leary, discuss how SumUp incorporated observability, specifically, SLOs, to identify and resolve issues before they grew into customer-noticeable problems. Topics include: - Expanding their observability toolkit beyond New Relic’s APM logging and metrics - No data left behind: How to get the most out of your high cardinality event info - How to observe, understand, and utilize the interconnectivity between services and teams
SLOs: Uniting Engineering and Business Teams Behind Common Goals
A 451 Research | Business Impact Brief: If an app/service performs poorly, how likely are you to switch to a different brand? Turns out 79% claim very or somewhat likely. SLOs are now a best practice approach to help engineers and business stakeholders understand what to measure about their service for a consistent quality customer experience.