Webinar

Learn How SumUp Implemented SLOs to Mitigate User Outages and Reduce Customer Churn

 

Summary:

Blake Irvin and Matouš Dzivjak from SumUp’s Software Engineering team, Honeycomb Solution Architect Michael Sickles and Account Executive Nathan Leary, discuss how SumUp incorporated observability, specifically, SLOs, to identify and resolve issues before they grew into customer-noticeable problems.

Topics include:

- Expanding their observability toolkit beyond New Relic’s APM logging and metrics
- No data left behind: How to get the most out of your high cardinality event info
- How to observe, understand, and utilize the interconnectivity between services and teams



Webinar

Actionable Service Level Objectives (SLOs) Based on What Matters Most

In this session, we discuss the inherent dangers of alert fatigue that are normalized in monitoring-based alerting systems and how the combination of SLOs with structured event data provides a more beneficial experience than using time-series data or aggregated counts.

Whitepaper

SLOs: Uniting Engineering and Business Teams Behind Common Goals

A 451 Research | Business Impact Brief:
If an app/service performs poorly, how likely are you to switch to a different brand? Turns out 79% claim very or somewhat likely. SLOs are now a best practice approach to help engineers and business stakeholders understand what to measure about their service for a consistent quality customer experience.

Webinar

Incident Response Using Triggered SLOs

Watch our fireside chat with Honeycomb’s Principal Developer Advocate Liz Fong-Jones, Solutions Architect Director Pierre Tessier, and SRE Fred Hebert, where Fred shows how he used a service-level objective (SLO) to understand and fix a recent incident.

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