Slicing Up—and Iterating on—SLOs
One of the main pieces of advice about Service Level Objectives (SLOs) is that they should focus on the user experience. Invariably, this leads to...
OneFootball Scores an Observability Goal with Honeycomb
OneFootball recognized that observability was essential to delivering a seamless experience—and as seasoned engineers, they prioritized having the right tool to achieve it. Identifying issues...
Aligning Business and Engineering Goals with Honeycomb SLOs
Setting clear, measurable goals is essential for any successful team. However, aligning those goals with the technical work can be challenging in the fast-paced world...
Driving Culture Change: Phorest's Observability Transformation
Phorest delivers a premier software solution that empowers their salon and spa business customers to thrive. Ensuring every engineer has access to an observability tool...
Alerts Are Fundamentally Messy
Good alerting hygiene consists of a few components: chasing down alert conditions, reflecting on incidents, and thinking of what makes a signal good or bad....
From Oops to Ops: SLOs Get Budget Rate Alerts
As someone living the Honeycomb ops life for a while, SLOs have been the bread and butter of our most critical and useful alerting. However,...
Alerting on the User Experience
When your alerts cover systems owned by different teams, who should be on call? We get this question a lot when talking about SLOs. We...
The Case for SLOs
With one key practice, it’s possible to help your engineers sleep more, reduce friction between engineering and management, and simplify your monitoring to save money....
Touching Grass With SLOs
One of the things that struck me upon joining Honeycomb was the seemingly laissez-faire approach we took towards internal SLOs. From my own research (beginning...
Authors’ Cut—Actionable SLOs Based on What Matters Most
SLOs—or Service Level Objectives—can be pretty powerful. They provide a safety net that helps teams identify and fix issues before they reach unacceptable levels and...
On Counting Alerts
A while ago, I wrote about how we track on-call health, and I heard from various people about how “expecting to be woken up” can...
Exploring AWS Costs Beyond the Service Level
This post will talk about using a derived column to directly connect individual customer experiences to the cost of providing that service with AWS Lambda....
Ask Miss O11y: Pls ELI5 TLAs like PRO, SRE, and SLOs!
Dear Miss O11y, I'm confused by all of the Three Letter Acronyms (TLAs) that have started popping up lately. This week, I got an email...
Honeycomb Pro: Now With Metrics & SLOs
Honeycomb Pro is about to get even better. Starting today, all Pro accounts have access to Honeycomb Metrics and two Service Level Objectives (SLOs), previously...
Ask Miss O11y: Load Testing With Fidelity
Dear Miss O11y, My developers and I can't agree about what the right approach is for running load tests in production. Should we even be...