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LoginAlerting on the User Experience
When your alerts cover systems owned by different teams, who should be on call? We get this question a lot when talking about SLOs. We...
The Case for SLOs
With one key practice, it’s possible to help your engineers sleep more, reduce friction between engineering and management, and simplify your monitoring to save money....
Touching Grass With SLOs
One of the things that struck me upon joining Honeycomb was the seemingly laissez-faire approach we took towards internal SLOs. From my own research (beginning...
Authors’ Cut—Actionable SLOs Based on What Matters Most
SLOs—or Service Level Objectives—can be pretty powerful. They provide a safety net that helps teams identify and fix issues before they reach unacceptable levels and...
On Counting Alerts
A while ago, I wrote about how we track on-call health, and I heard from various people about how “expecting to be woken up” can...
Exploring AWS Costs Beyond the Service Level
This post will talk about using a derived column to directly connect individual customer experiences to the cost of providing that service with AWS Lambda....
Ask Miss O11y: Pls ELI5 TLAs like PRO, SRE, and SLOs!
Dear Miss O11y, I'm confused by all of the Three Letter Acronyms (TLAs) that have started popping up lately. This week, I got an email...
Honeycomb Pro: Now With Metrics & SLOs
Honeycomb Pro is about to get even better. Starting today, all Pro accounts have access to Honeycomb Metrics and two Service Level Objectives (SLOs), previously...
Ask Miss O11y: Load Testing With Fidelity
Dear Miss O11y, My developers and I can't agree about what the right approach is for running load tests in production. Should we even be...
Honeycomb Differentiators Series: SLOs That Tell the Whole Story
In the recent past, most engineering teams had a vague notion of what Service Level Agreements (SLAs) and Service Level Objectives (SLOs) were—mainly things that...
Shipping on a Spent Error Budget
Modern software services are expected to be highly available, and running a service with minimal interruptions requires a certain amount of reliability-focused engineering work. At...
Data Availability Isn’t Observability
But it’s better than nothing... Most of the industry is racing to adopt better observability practices, and they’re discovering lots of power in being able...
Setting Business Goals with SLOs
‘Tis the season to set 2021 goals. Whether setting OKRs, KPIs, KPAs, MBOs, or any other flavor of goal-setting frameworks in an endless sea of...
Outreach Engages Their Production Code with Honeycomb
Outreach is the number one sales engagement platform with the largest customer base and industry-leading usage. Outreach helps companies dramatically increase productivity and drive smarter,...