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Leading With Observability: Scaling Fin to 2x Engineering Productivity

Darragh Curran, CTO at Fin (formerly Intercom), set out to double engineering productivity—and nearly tripled it instead, using AI-driven code, an AI-powered PR review system, observability as a trust mechanism, and much more hands-on leadership. In the first episode of Leading With Observability, Charity gets into the messy bits behind that transformation, not just the highlight reel.