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Mike Terhar
A lot of reasoning in content is predicated on the audience being in a modern, psychologically safe, agile sort of environment. It’s aspirational, so folks who aren’t in those environments may feel like the path there includes doing “the new thing” or using “the new tool.” If you write software and your employer hasn’t caught up to all the newest, best ways to work, I hope this pragmatic post helps you sleep better at night.
Fred Hebert
As someone living the Honeycomb ops life for a while, SLOs have been the bread and butter of our most critical and useful alerting. However, they had severe, long-standing limitations. In this post, I will describe these limitations, and how our brand new feature, budget rate alerts, addresses them.
Austin Parker
Stop me if you’ve heard this one before: you just pushed and deployed your latest change to production, and it’s rolling out to your Kubernetes cluster. You sip your coffee as you wrap up some documentation when a ping in the ops channel catches your eye—a sales engineer is complaining that the demo environment is slow. Probably nothing to worry about, not like your changes had anything to do with that… but, minutes later, more alerts start to fire off.
In telemetry jargon, a pipeline is a directed acyclic graph (DAG) of nodes that carry emitted signals from an application to a backend. In an OpenTelemetry Collector, a pipeline is a set of receivers that collect signals, runs them through processors, and then emits them through configured exporters. This blog post hopes to simplify both types of pipelines by using an OpenTelemetry extension called the Headers Setter.
Natalie Friedman
In our continuous journey to support teams grappling with the complexities of Kubernetes environments, we’re thrilled to announce the launch of Honeycomb for Kubernetes, a dedicated solution designed to bridge the growing divide between infrastructure/platform teams and application developers. This is available to all plans (including Free!) at no additional cost.
Martin Thwaites
You probably know that we have a generous free plan that allows you to send 20 million events per month. This is enough for many of our customers. In fact, some have developed neat techniques to keep themselves underneath the event limit. I’m going to share one way here—hopefully no one at Honeycomb notices!
Michael Sickles
Large Language Models (LLMs) are all the rage in software development, and for good reason: they provide crucial opportunities to positively enhance our software. At Honeycomb, we saw an opportunity in the form of Query Assistant, a feature that can help engineers ask questions of their systems in plain English. But we certainly encountered issues while building it—issues you’ll most likely face too if you’re building a product with LLMs—with the main one being, how do we get the model to return data in a way that works with our softwa
Who is software for? It’s an interesting question, because there’s an obvious answer. It’s for the users, right? If your job is to write software, then it’s implied that the most important thing you should care about is the experience people have when they use your software. I think this is a bit of an over-simplification, though. Yes, we build software for our users, but we also build it for ourselves. At some level, I believe all developers are in it for themselves. They like to see the thinking rock respond to the commands they give it. There’s a level of intellectual curiosity that grips many of us when we write software, the quiet joy of getting one over on this unfeeling collection of silicon and cobalt, bending it to our will and mastering its arcane language.
Kubernetes has been around for nearly 10 years now. In the past five years, we’ve seen a drastic increase in adoption by engineering teams of all sizes. The promise of standardization of deployments and scaling across different types of applications, from static websites to full-blown microservice solutions, has fueled this sharp increase.
Savannah Morgan
Understanding production has historically been reserved for software developers and engineers. After all, those folks are the ones building, maintaining, and fixing everything they deliver into production. However, the value of software doesn’t stop the moment it makes it to production. Software systems have users, and there are often teams dedicated to their support.
Phillip Carter
Like many companies, earlier this year we saw an opportunity with LLMs and quickly (but thoughtfully) started building a capability. About a month later, we released Query Assistant to all customers as an experimental feature. We then iterated on it, using data from production to inform a multitude of additional enhancements, and ultimately took Query Assistant out of experimentation and turned it into a core product offering. However, getting Query Assistant from concept to feature diverted R&D and marketing resources, forcing the question: did investing in LLMs do what we wanted it to do?
Emil Protalinski
Do you want to build software faster and release it more often without the risks of negatively impacting your user experience? Imagine a world where there is not only less fear around testing and releasing in production, but one where it becomes routine. That is the world of feature flags.
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Containers are an amazing technology. They provide huge benefits and create useful constraints for distributing software. Golang-based software doesn’t need a container in the same way Ruby or Python would bundle the runtime and dependencies. For a statically compiled Go application, the container doesn’t need much beyond the binary. Since the software is intended to run in a Kubernetes cluster, the container provides the release and distribution mechanism which the Helm chart uses to refer to these binaries. It also allows releasing multiple processor architectures to reference their own images. For general troubleshooting, some pretty good resources exist, like Refinery and the OpenTelemetry Collector.
Charity Majors
Many software engineers are encountering LLMs for the very first time, while many ML engineers are being exposed directly to production systems for the very first time. Both types of engineers are finding themselves plunged into a disorienting new world—one where a particular flavor of production problem they may have encountered occasionally in their careers is now front and center.
Jessica Kerr (Jessitron)
In high school chemistry and then college physics labs, we learned a strong definition of “experiment.” Experiments are tied to the Scientific Method, responsible for advancement of human knowledge.
Mei Luo
Whether you’re a new Honeycomb user or a seasoned expert looking to uncover fresh insights, chances are you’ve sent tremendous amounts of data into Honeycomb already. The question is: now what? We have the answer: Board templates.
Ian Duncan
At work, we use OpenTelemetry extensively to trace execution of our Haskell codebase. We struggled for several months with a mysterious tracing issue in our production environment wherein unrelated web requests were being linked together in the same trace, but we could never see the root trace span.
The OpenTelemetry Collector is a useful application to have in your stack. However, deploying it has always felt a little time consuming: working out how to host the config, building the deployments, etc. The good news is the OpenTelemetry team also produces Helm charts for the Collector, and I’ve started leveraging them. There are a few things to think about when using them though, so I thought I’d go through them here.
On July 25th, 2023, we experienced a total Honeycomb outage. It impacted all user-facing components from 1:40 p.m. UTC to 2:48 p.m. UTC, during which no data could be processed or accessed. This outage is the most severe we’ve had since we had paying customers. In this review, we will cover the incident itself, and then we’ll zoom back out for an analysis of multiple contributing elements, our response, and the aftermath.
Max Aguirre
What do mall food courts and Honeycomb have in common? We both love sampling! Not only do we recommend it to many of our customers, we do it ourselves. But once Refinery (our tail-based sampling proxy) is set up, what comes next?
